Last updated: August 13, 2026
The short version: every paid WebInSkin purchase comes with a 14-day money-back guarantee, handled by Freemius as merchant of record. If the product does not work for you, get in touch within 14 days of purchase for a full refund. Mandatory consumer rights always prevail.
WebInSkin sells digital products such as WordPress plugins, add-ons, downloads, license-key services, updates, and related digital resources. Delivery normally begins immediately after purchase or activation. Payments and refunds are processed by Freemius, which acts as merchant of record.
Every purchase of a paid WebInSkin product is covered by a 14-day money-back guarantee. If you are not satisfied, or the product does not work as described on your setup, contact us within 14 days of the original purchase and the payment will be refunded in full to your original payment method.
You may be asked a few questions about what went wrong — mainly to help improve the product — but this is not a condition of the refund.
If you are a consumer, mandatory law in your country may give you a legal right of withdrawal or refund. Nothing in this policy limits rights that cannot lawfully be excluded.
For digital content supplied immediately, you are asked at checkout to expressly consent to immediate delivery and to acknowledge that you thereby lose the statutory 14-day right of withdrawal (Directive 2011/83/EU), where local law permits this. The commercial 14-day money-back guarantee above applies independently of that waiver.
Plans renew automatically. You can cancel the renewal at any time from your Freemius customer account or by contacting us; cancellation stops future charges while your license remains active until the end of the paid period. A renewal charge reported shortly after renewal will normally be refunded where no substantial use of the renewed services has occurred.
If a refund is granted, your commercial entitlement ends. This may include deactivation of your license key, loss of access to updates, support, account services, and other commercial services associated with the refunded purchase.
Because WordPress products run locally on your own site, files, uploaded media, generated markup, or settings already stored on your WordPress installation may remain on your site unless you remove them yourself. A refund does not promise technical rollback of content already stored on your server.
Refunds may be refused where there are clear signs of abuse, such as repeated purchase-and-refund cycles, chargeback abuse, fraud, or purchases made primarily to obtain short-term access, extract value, configure a site, or export assets before seeking reimbursement.
Please get in touch before initiating a chargeback — with a 14-day money-back guarantee in place, a refund request is always faster. If a chargeback is opened instead of contacting support first, the dispute may be contested and related commercial services may be suspended while the dispute is pending.
Email contact@webinskin.com with your order number, the purchase email, and a short description of the problem. You can also manage your orders from your Freemius customer account. Refunds are processed by Freemius and returned to your original payment method.